Our client requires an experienced Property Manager to join their team in Hitchin. The successful candidates will be managing a portfolio of 140 esidential properties, ensuring sound working relationships with customers, tenants, suppliers, and colleagues are maintained.

Key responsibilities:

• Management of a designated residential property portfolio
• Customer service focused
• Providing solutions to tenancy issues, queries or concerns
• Dealing with property maintenance issues and reports
• Procuring quotations or estimates as required or instructed
• Arranging pre and post tenancy works and works resulting from the inspection and/or spot checks
• Maintaining accurate case history logs and diaries
• Regular verification and updating of individual case files
• Adhering to contractual law and strict terms and conditions
• Delivery of exceptional quality Customer Service in a high-pressure environment
• To follow ARLA guidelines in the course of the day to day duties
• Liaising with colleagues, customers, and contractors to ensure the smooth running of the portfolio
• Negotiating tenancy renewals and notices

Skills Required

• Minimum of 2 years Lettings Admin or Property Management experience
• Exceptional communication skills at all levels
• Ability to prioritise a busy workload
• Pro-active care and consideration of situations and circumstances
• 'Can do' mind-set
• An inquisitive mind is essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution
• Good, and accurate, typing speed
• A practical and positive approach to problem-solving
• ARLA Level 3 qualification is desirable but not essential
• Knowledge of CFP Winman would be beneficial

Hours

• Monday - Friday (37.5 hours per week). No weekends.