Property Manager (QR232)

Job type: Permanent, Full-Time

Location: Hitchin, Hertfordshire

SALARY £24,000 - £27,000 PA

Sector: Property Management

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Job description

Our client requires an experienced Property Manager to join their team in Hitchin. The successful candidates will be managing a portfolio of 140 esidential properties, ensuring sound working relationships with customers, tenants, suppliers, and colleagues are maintained.

Key responsibilities:

  • Management of a designated residential property portfolio
  • Customer service focused
  • Providing solutions to tenancy issues, queries or concerns
  • Dealing with property maintenance issues and reports
  • Procuring quotations or estimates as required or instructed
  • Arranging pre and post tenancy works and works resulting from the inspection and/or spot checks
  • Maintaining accurate case history logs and diaries
  • Regular verification and updating of individual case files
  • Adhering to contractual law and strict terms and conditions
  • Delivery of exceptional quality Customer Service in a high-pressure environment
  • To follow ARLA guidelines in the course of the day to day duties
  • Liaising with colleagues, customers, and contractors to ensure the smooth running of the portfolio
  • Negotiating tenancy renewals and notices

Skills Required

  • Minimum of 2 years Lettings Admin or Property Management experience
  • Exceptional communication skills at all levels
  • Ability to prioritise a busy workload
  • Pro-active care and consideration of situations and circumstances
  • 'Can do' mind-set
  • An inquisitive mind is essential when identifying the cause of a maintenance issue prior to implementing or suggesting a solution
  • Good, and accurate, typing speed
  • A practical and positive approach to problem-solving
  • ARLA Level 3 qualification is desirable but not essential
  • Knowledge of CFP Winman would be beneficial


  • Monday - Friday (37.5 hours per week). No weekends.

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