Tenancy Deposit Progressor (QR208)

Job type: Permanent, Full-Time

Location: Colchester, Essex

SALARY £21,000 PA

Sector: Property Management

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Job description

The Tenancy Deposit Progressor will require strong lettings administration skills as you'll be managing the end of tenancy deposit returns via the TDS and the Nil Deposit Scheme.

This role will also include working with branch lettings staff, property managers, and contractors.

Key aspects of the role include, but are not limited to, as noted below:

  • Establish professional relationships with current and new clients.
  • Providing regular feedback to clients.
  • Facilitate deposit return at end of tenancy via TDS and Nil Deposit Scheme.
  • Prepare all relevant evidence to support TDS and Nil Deposit claims.
  • Record and process work orders/repairs in accordance with company policy.
  • Ensure all notes are accurately recorded on Veco.
  • Assist Routine Visit clerk with the booking and completion of routine visits as required.
  • Record moveout meter reads on Tenant Shop portal.
  • Locate and appoint new contractors to ensure maintenance needs can be achieved.
  • Attend morning meetings with the property management team.
  • Work closely with the lettings team to ensure properties are ready for occupation.
  • Secure detailed quotes and explain contents to landlords.


  • Lettings Admin or Property Management experience is preferred but NOT essential
  • Be able to read and understand the contents of a tenancy agreement.
  • Strong customer service skills.
  • Ability to be empathetic & supportive.
  • Excellent communication skills and the ability to maintain a positive relationship with clients and colleagues and other third parties.
  • Strong organisational skills.
  • Full clean driving license.


  • Monday - Friday 9 am - 5:30 pm (NO WEEKENDS REQUIRED)

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